Frequently Asked Questions – Qb838 Malaysia
Before You Contact Support and What This Page Covers.
Before You Contact Support
Many account-related questions can be answered by opening your cashier screen inside the lobby. That screen shows your current balance, pending withdrawals, and available deposit methods. It also lists any bonus or turnover requirements attached to active promotions. If you are unsure about a game rule — for example, how a particular slot pays or what a poker hand beats — open the game itself and tap the info or paytable button. Every game on the platform includes its own rules screen that covers that title only.
What This Page Covers
This page answers the questions most often asked by players on the platform. The answers cover deposits, withdrawals, game disconnections, account verification, session limits, and the one-account rule. Each reply is kept short and factual so you can get the information you need without extra detail. If you have a question that is not listed here, the quickest way to get an answer is to open the live chat widget in the bottom-right corner of any lobby page. The support team replies in English or Bahasa. You can also check the help section inside your account menu for guides on specific features.
There is a page each for Arcade Games, Live Dealer, Fishing, Online Slots, and the promo lists what is live.
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Quick answers
Does a withdrawal go back to the same method I used to deposit?
Not automatically. The cashier screen shows a default option, but you can pick any withdrawal method listed there as long as the account name matches your verified name. Always check the destination on the confirmation screen before clicking submit.
Does it work on mobile?
Yes — the mobile web build runs in any browser with no install required. The arcade games and live dealer pages load the same way.
When must I verify my account, and what happens if I wait?
Verification is triggered when you submit your first withdrawal request. If you wait until that moment, the withdrawal is held until the verification documents are approved. That adds a delay of several hours, so sending the documents before you request a withdrawal avoids the hold.
Is a round lost if the connection drops?
The round settles on the server whatever the connection does; the result appears in the account history. That holds on arcade games and live dealer alike.
Whose games are in the lobby?
Microgaming, Sky3888 and Simple Play are among the studios in the lobby.
How do I limit how long I can play in one session?
Inside your account settings, look for the limits section. A short limit, such as 30 minutes, applies from the moment you save it. A longer limit, like four hours, waits through a 24-hour cooling-off period before it activates, giving you time to reconsider the change.