Privacy Policy for Qb838 Platform

Why Each Type of Data Is Held

Contact-form submissions are held solely to respond to your enquiry, resolve your issue, or provide the information you asked for. We do not use this data for marketing unless you give separate permission. Server logs are collected to maintain the site’s security, diagnose technical faults, and understand how visitors use the lobby so we can improve performance. The data is not used to identify you personally.

Cookies and What Happens If You Disable Them

The site uses cookies to remember your session preferences and to help analytics providers count visits. These are small text files stored on your device that do not contain your name or contact details. If you turn off cookies in your browser, you can still access the platform, but some features may not work correctly. For example, you may need to log in again more often, and personalised settings may not be saved.

How to Access or Delete Your Data

You have the right to request a copy of any personal data the site holds about you. You may also ask for your data to be erased if it is no longer necessary for the original purpose. To make such a request, please use the contact page on the platform. We will respond within the time frame required by Malaysian law and will not charge a fee for reasonable requests.

How Long Records Are Kept

Contact form messages and their replies are kept only until your enquiry is fully resolved, and then deleted within a reasonable period. Server logs are retained for a limited time to allow trend analysis and troubleshooting. When data is no longer needed for the purpose it was collected, it is permanently removed from our systems. No personal information is stored indefinitely without a clear operational reason.

Who Data Is Shared With

Your data may be shared with analytics providers and hosting companies that operate services on the site’s instructions. These third parties are contractually bound to process data only for the purposes we specify. The site never sells your personal information to anyone. No data is passed to advertisers, brokers, or unrelated organisations. Your privacy is protected under Malaysian personal data protection law.

Information We Collect and When

When you use the contact form on the site, you provide your name, email address and any message you type. This information is submitted voluntarily and only when you choose to send a query or request. The site’s web server also automatically records technical data every time you visit. This includes your IP address, browser type and version, and the pages you view within the platform. No additional personal details are gathered without your action.

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